Dear Valued Customer,

Dunlopillo (Thailand) is one of the leading mattress manufacturers, importers and exporters in the bedding industry. Originally established in the United Kingdom with British quality, Dunlopillo has been in the market of mattresses for over 86 years and recognized by consumers all over the world. The things that make Dunlopillo remain the position in this business are the product quality control and the continuously unstoppable innovations in term of technology. Therefore, Dunlopillo has gained the trust from the customers and achieved many mattress awards. All of these achievements come from the high commitment and the dedicated effort in order to bring a excellent sleeping time to the customers . Customer is the inspiration for the creation of a quality product.

Dunlopillo mattress is one of the world-class brands that have been accepted. It was established in 1926 (Thailand’s calendar). Mr. EA Murphy is a manufacturer of latex mattress under the Dunlopillo brand. This is the first latex mattress brand in the world and it has been perceived from Thai consumers across the country with a impressive fast-growing business. In addition, Dunlopillo still focuses on innovation and developing the mattress production relentlessly. Dunlopillo mattresses have excellent sleeping properties in the world in order to make you feel comfortable and promote the better sleep.

Product Registration

To register your Omazz® product and qualify for complete warranty benefits, please go ahead and do your online E-Registration at: https://warranty.dunlopillo.co.th/en

Within 30 days of purchase, Warranty benefits are only for the first buyer who purchased the product from us.

Omazz® Mattress Warranty Terms

Omazz® offers a warranty on the internal construction of the mattress under some terms in order to provide long-term peace of mind and service excellence.

In case of manufacturing defects, the purchaser may contact our Customer Care department to request warranty service. A representative will be sent to inspect the product for any defects as claimed and proceed with repair if applicable. to proceed with the mattress claim. Please note that to initiate a warranty claim, the purchaser must present proof of purchase alongside proof of warranty registration. In the absence of such documentation, the Company reserves the right to decline receipt of the product for claim processing under all circumstances.

What is covered under warranty:

• Broken or damaged coils or springs due to normal use
• Coils or springs that protrude or tear through the mattress fabric under normal use
• Latex or foam materials inside the mattress that have been compromised by normal use

What is not covered under warranty:

• Mattress cover (e.g., stains, dirt, or scorch marks)
• Normal body impressions of less than 30 mm (3 cm)
• Distorted or broken border wires or foundations as a result of improper handling or folding
• Products sold "as-is," demonstration items, or issues involving bed height, personal comfort tolerance, or tight-fit bedding
• Misuse or negligent damages
• Structural breakdown as a result of the installation of an inappropriate bed base
• Latex or foam surface cuts or tears
• Size variation of up to 2 cm owing to handcrafted nature and natural expansion/contraction of material

Repair parts or materials: must not be readily available during servicing, Omazz® can replace with equivalent quality materials

Year 1 (from date of delivery): If a manufacturing fault is found, Omazz® will collect it and repair or replace the mattress free of charge.

After Year 2: There will be a collection and return fee of not less than 1,500 THB (depending on distance and area).